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Return & Exchange Policy

At Mensiox, we are committed to providing premium-quality products and ensuring customer satisfaction. Please read our Return & Exchange Policy carefully before placing your order.

1. Damaged or Defective Products

  • Any product received with damage or a manufacturing defect must be reported within 7 days of the purchase date.

  • Customers must provide clear photos or videos of the issue along with proof of purchase.

  • Refunds or exchanges will only be approved if the defect or damage is verified and confirmed to be our responsibility.

  • Damage caused by normal wear and tear, improper use, or incorrect washing will not be considered a manufacturing defect.

2. Exchange Policy

  • Customers may request an exchange within 7 days of the purchase date.

  • Products must be unused, unworn, unwashed, and unaltered.

  • Original tags must remain attached, and the product must be returned in its original condition with its original packaging.

  • Products with stains, perfume marks, signs of use, washing, or alterations will not be eligible for exchange.

  • All exchange requests are subject to product availability and quality inspection.

3. Exchange Limit

  • Only one exchange per order is permitted.

  • Once an exchange has been completed, the exchanged item cannot be exchanged again.

  • Exchange requests will only be processed after the returned product passes our quality inspection.

4. Sale & Discounted Products

  • Products purchased during sales, promotional offers, or at discounted prices are non-returnable and non-exchangeable.

  • The only exception is a verified manufacturing defect or damage caused by our fault.

5. Return Shipping & Delivery Charges

  • Customers are responsible for arranging and paying the return shipping costs for approved exchanges or refunds.

  • Mensiox does not provide a return pickup service. Customers must arrange shipment to the return address provided by our customer support team.

  • Original shipping and handling charges are non-refundable.

  • Any applicable shipping charges for sending an exchanged product will be communicated by our customer support team.

6. Refund Policy

  • Refunds are only applicable to products confirmed to be damaged or defective due to our fault.

  • All refund requests are subject to inspection and approval by our quality control team.

  • Once the returned product has been inspected and approved, the refund will be processed within  7 days.

  • Refunds will not be issued for products that do not meet the eligibility criteria outlined in this policy.

7. Quality Inspection & Approval

Mensiox reserves the right to inspect all returned products and approve or reject exchange and refund requests based on the condition of the item and the eligibility requirements stated above.

Products that fail to meet these requirements will not qualify for an exchange or refund.

8. How to Request an Exchange or Refund

To initiate a request, please contact our customer support team with your order number, proof of purchase, and clear photos or videos if the product is damaged or defective.

Our team will review your request and guide you through the next steps.

Important: Requests submitted after the 7-day eligibility period will not be accepted. Please ensure that your request is submitted within the specified timeframe.

Thank you for choosing Mensiox. We appreciate your trust in our brand.